Responsible Gaming
Gaming Should Be Entertainment
At Grosvenor Casino, we believe that gaming should be enjoyed as a form of entertainment only. Gambling should never be viewed as a way to earn money, pay bills, or solve financial problems. It's important to only gamble with money you can afford to lose and to set strict limits on both time and spending.
Please play responsibly and within your means. If you feel your gaming is becoming problematic, help is available.
Age Verification
In the United Kingdom, you must be 18 years of age or older to gamble legally. Grosvenor Casino is committed to protecting young people and operates strict age verification procedures. If you are under 18, you are not permitted to use our gaming services.
Parents and guardians: if you have concerns about a young person's gaming habits, please contact the support organisations listed below.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Please be aware of the following warning signs:
- Constantly thinking about gambling or past gaming sessions
- Needing to gamble with increasing amounts of money to achieve the same excitement
- Attempting to cut back or stop gambling without success
- Feeling restless or irritable when trying to reduce or stop
- Gambling as a way to escape problems or relieve stress
- Chasing losses by gambling more to recover money lost
- Lying to family, friends, or others about the extent of your gambling
- Jeopardizing relationships, education, or career opportunities due to gambling
- Relying on others to bail you out of financial difficulties caused by gambling
- Borrowing money to fund gambling activities
If you recognise any of these signs in yourself or someone you know, it's important to seek help immediately.
Self-Help Tools & Controls
Grosvenor Casino provides a range of tools to help you manage your gaming responsibly:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount of losses you're willing to accept within a specific timeframe
- Reality Checks: Receive regular reminders about how long you've been gaming and how much you've spent
- Time Limits: Set a maximum duration for your gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing Grosvenor Casino services
To access these tools, please visit your account settings or contact our customer support team for assistance.
Support Organisations
If you or someone you know is struggling with gambling, free and confidential support is available from the following organisations:
United Kingdom
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GamCare – Free counselling, support groups, and self-help resources
Website: www.gamcare.org.uk
National Problem Gambling Clinic also available through the NHS -
GamStop – The National Self-Exclusion Scheme for online gambling
Website: www.gamstop.co.uk
Allows you to self-exclude from all UK-licensed online gambling operators -
Gamblers Anonymous – Free peer support meetings across the UK
Website: www.gamblersanonymous.org.uk
Other Countries
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Australia – Gambling Help Online
Website: www.gamblinghelponline.org.au -
Canada – Responsible Gambling Council
Website: www.responsiblegambling.org -
United States – National Council on Problem Gambling
Website: www.ncpgambling.org -
Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Website: www.bzga.de
If You Need Help
Please reach out today. There is no shame in seeking support, and help is always available. The organisations listed above offer free, confidential, and professional assistance to anyone concerned about their gaming habits.
Contact GamCare at www.gamcare.org.uk or call 0808 8020 133 (free, 24/7 helpline) to speak with someone who can help.
Remember: You are not alone, and recovery is possible.